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The Current Normal

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Hello lovely customers,

Firstly, thank you all so much for your custom.  There are so many that have reached out to offer their best wishes.  Please do keep up the contact via our social media channels.

This page will be kept up to date with the the ways you can shop.  It will be updated frequently.

How to contact Backstitch: We are quite stretched in the shop so the best way to get a query answered is by email: using this form or by Whatsapp/ Text on 07719 300104

If you do need to contact us by telephone you can try the shop on 01223 778118: 10 am - 4pm.

Burwash Manor Shop, Cambridge Our bricks and mortar store is now open to customers every day between 11am and 4pm.  We have some extra rules to keep everyone safe so please follow these instore.

Click and Collect You need to order online and select the collection option at checkout.  Generally your order will be ready almost immediately and can be collected between 10 and 4 any day.  You will not be emailed to say that it is ready and the worst case would be you having to wait a couple of minutes whilst we put it together for you.  We ask you to knock on the door or ring the bell and then stand well back.

Web Sales We are still fulfilling online orders for UK delivery and at the usual turnaround time (we aim to ship same or next day).  We are also now shipping overseas again but with a revised cost structure which you can find here.

Telephone Orders Our preference is for orders to be placed online rather than over the phone.  If this option is not available to you we will take telephone orders.  However, we ask you to be patient and understanding with our staff as we are experiencing high demand at the moment.

Covid 19 Safe Shopping Rules

  • Only two customers in the shop at one time. Please shop alone if possible.  If you have to bring a child in please keep them by your side at all times.
  • Please sanitise your hands thoroughly before you enter the shop. Our member of staff will ask to see you do this! If you need to sanitise again at any point during your shop, please feel free to use our dispenser inside.
  • We know it will take effort, but we urge you to touch as little as possible.  Please use your eyes more than your hands.
  • If you have a face covering our staff would appreciate you wearing it.  Bonus points for beautiful handmade face coverings!
  • PLEASE OBSERVE 2M SOCIAL DISTANCING AT ALL TIMES
  • Card Payments only – No Cash
  • If you use a basket please leave it on our counter when you finish.  We will wipe it down before putting it back in the pile.

Peace and love.  Let the crafting continue.

Stay home, stay safe.  Alice

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