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The Current Normal


Hello lovely customers,

Firstly, thank you all so much for your custom.  There are so many that have reached out to offer their best wishes.  Please do keep up the contact via our social media channels.

This page will be kept up to date with the the ways you can shop.  It will be updated frequently.

How to contact Backstitch: We are really stretched in the shop so the best way to get a query answered is by email: using this form or by Whatsapp/ Text on 07719 300104

If you do need to contact us by telephone you can try the shop on 01223 778118: Monday - Friday, 10 am - 4pm.  But please be aware that if the phone is answered the member of staff on the other end will probably be trying to do 100 other things at the same time!

Burwash Manor Shop, Cambridge Our bricks and mortar store is now shut to customers.  There is a member of staff at the shop every day between 10 am - 4 pm to process our online orders.  Please do not turn up and ask to be served at the door.  We are not legally allowed to do this so please do not put our staff in the uncomfortable position of having to say no.

Web Sales We are still fulfilling online orders for UK delivery and at the usual turnaround time (we aim to ship same or next day).  For the time being we are not shipping overseas but we hope this will change.

Telephone Orders Apologies, we are no longer taking telephone orders.  This is due to the high levels are demand we are facing and the fact that we just do not have the staff time to answer the phone.  We ask you to be patient and understanding about this!

Click and Collect We are allowing local customers to collect orders from us at the shop.  This is on the condition that you are passing us as part of your daily exercise, or if you are visiting the site to collect essential supplies from the food or hardware shops here.  We do not want to promote non-essential travel.  You need to order online and select the collection option at checkout.  Generally your order will be ready almost immediately and can be collected between 10 and 4 any day.  You will not be emailed to say that it is ready and the worst case would be you having to wait a couple of minutes whilst we put it together for you.  We ask you to knock on the door or ring the bell and then stand well back.

Peace and love.  Let the crafting continue.

Stay home, stay safe.  Alice

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