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  • The Current Normal

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    Hello lovely customers,

    Firstly, thank you all so much for your custom.  There are so many that have reached out to offer their best wishes.  Please do keep up the contact via our social media channels.

    This page will be kept up to date with the the ways you can shop.  It will be updated frequently.

    How to contact Backstitch: We are really stretched in the shop so the best way to get a query answered is by email: using this form or by Whatsapp/ Text on 07719 300104

    If you do need to contact us by telephone you can try the shop on 01223 778118: Monday - Friday, 10 am - 4pm.  But please be aware that if the phone is answered the member of staff on the other end will probably be trying to do 100 other things at the same time!

    Burwash Manor Shop, Cambridge Our bricks and mortar store is now shut to customers.  There is a member of staff at the shop every day between 10 am - 4 pm to process our online orders.  Please do not turn up and ask to be served at the door.  We are not legally allowed to do this so please do not put our staff in the uncomfortable position of having to say no.

    Web Sales We are still fulfilling online orders for UK delivery and at the usual turnaround time (we aim to ship same or next day).  For the time being we are not shipping overseas but we hope this will change.

    Telephone Orders Apologies, we are no longer taking telephone orders.  This is due to the high levels are demand we are facing and the fact that we just do not have the staff time to answer the phone.  We ask you to be patient and understanding about this!

    Click and Collect We are allowing local customers to collect orders from us at the shop.  This is on the condition that you are passing us as part of your daily exercise, or if you are visiting the site to collect essential supplies from the food or hardware shops here.  We do not want to promote non-essential travel.  You need to order online and select the collection option at checkout.  Generally your order will be ready almost immediately and can be collected between 10 and 4 any day.  You will not be emailed to say that it is ready and the worst case would be you having to wait a couple of minutes whilst we put it together for you.  We ask you to knock on the door or ring the bell and then stand well back.

    Peace and love.  Let the crafting continue.

    Stay home, stay safe.  Alice

  • Have your heard about The BIG Sewing Machine Sale Day on Mother's Day, Sunday 22nd March 2020.  All our display and classroom models will be going into sale discounted 20% for one day only!  When they are gone, they are gone!

    We renew all our display and class machines every year, and so the old ones go on sale.  We have 16 machines going into this sale.  Eight of these machines have been on display for one year, sat on the shelf looking pretty and occasionally being used as a demo model.  Six of these machines have been used as our classroom machines.  All of these models are going on sale, with all original accessories, manual, box and with a full 3 year warranty.  Normally we discount these display models 15%, but for ONE DAY ONLY we will be discounting them a hefty 20% or a couple even more.  We then also have two unused and boxed stock machines too in the sale at 15% discount.

    This is a fabulous opportunity to get a nearly new sewing machine, with full warranty for a great price.  Treat yourself this Mother's Day!

    This is the full list of machines showing the discount that will be available on Sunday 22nd March:

    1 x Brother L14S Sewing Machine: £65.00 reduced from £99; 1 x Brother LX25 Sewing Machine £111.20 reduced from £139; 1 x Brother XR37NT Sewing Machine £167.20 reduced from £209; 1 x Brother Innov-is A16 Sewing Machine £239.20 reduced from £299; 2 x Brother Innov-is A50 Sewing Machine 1 at £279.20 and 1 at £296.65 reduced from £349; 2 x Brother Innov-is A150 Sewing Machine 1 at £399.20 and 1 at £424.15 reduced from £499; 6 x Brother Innov-is F420 Sewing Machine £479.20 reduced from £599; 1 x Brother Innov-is NV1800Q Sewing Machine £950.00 reduced from £1,299; 1 x Brother 3034DWT Overlocker Sewing Machine £223.20 reduced from £279.

    If you can't make it down to the shop on Sunday 22nd March then you can call up and buy one of these machines over the phone (01223 778118 from 11am) on the day with the full discount for collection another time (or delivery at cost if you would prefer).  If you have your eye on a particular model you may want to get it bought early in the day as when they are gone they are gone!

    The full Brother sewing machine range will also be available to order on the day. These 'not in stock' items will be available to order with a special bonus of a 5% Backstitch store credit. Which means you will get 5% of your machine value back as store credit to spend on stock or classes.

    If you would like to try any of the machines before the day you are welcome to come into the shop any time.  We are open seven days a week.

  • Celebration Days at Backstitch

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    This week I have been finalising a years' worth of instore events at Backstitch.

    We had fallen into a routine in the last few years with Sew Saturday in October and Yarn Shop Day in May but last year I really felt that this wasn't working for us anymore. I didn't feel we were gaining any real benefit from being part of a nationwide event, and they were scheduled at a time of year that didn't feel right either.

    So, we are doing something entirely different this year. I have developed an event schedule, exclusive to Backstitch, which will hopefully celebrate all our customer groups in a way that feels right for us. You can take a look at the individual Facebook events for more information, and declare your interest to keep up to date. Or, if you don't use Facebook, you can look at our calendar and keep an eye on our newsletters for what's coming up.

    We look forward to seeing you in the shop at one of our celebration days soon!

    THE BIG SEWING MACHINE SALE DAY: SUNDAY 22ND MARCH 2020 Every year we sell off our demo and classroom machines at a big mark-down. Last year we had a queue outside before we opened, so do make sure that you get down early! The full Brother machine range will also be available to order with offers. VIEW EVENT PAGE

    THE DRESSMAKERS' MIDSUMMER SUNDAY: SUNDAY 21ST JUNE 2020 A sunny day for our dressmaking customers. We have a 10% discount on dressmaking fabric and dressmaking patterns, a free prize draw, a free tote bag for orders over £50, sample garments on show and lashings of cake! VIEW EVENT PAGE

    WINTER YARN SHOWCASE WEEKEND: SAT 17TH AND SUN 18TH OCTOBER 2020 We introduce you to all the new season yarn collections with lots of sample garments on show. We also have a 10% discount on all yarn, a free prize draw, free yarn bags for purchases over £30, yarn workshops and free cake. VIEW EVENT PAGE

    OPENING DAY OF THE BIG ANNUAL CLEAROUT SALE: SUNDAY 13TH DECEMBER 2020 Every year we have a big stock review and so follows a bumper clearout in all areas of our shop. It's the one time of year when we put stock on clearance and typically lines are reduced 30%. Get the top picks by getting there on the first day. VIEW EVENT PAGE

    THE NEW YEAR QUILTERS' SUNDAY: SUNDAY 24TH JANUARY 2020 If you love to quilt already or want to get started then this is your day. We have lots of quilts out to inspire you, a 10% discount on quilting fabric, a free prize draw, a free tote bag for orders over £50, free project sheets and you guessed it... cake! VIEW EVENT PAGE

  • Big Sale Dates!

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    We're planning our annual clear out sale and there is going to be lots of good stuff going on clearance.  Mark the date in your diary... the sale opens on Wednesday 11th December!  The sale will be online and in our Burwash Manor shop.  We'll also be having a cheeky Black Friday promotion, so make sure you sign up to our newsletter to receive this.

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